Lora Fashion Policy

Exchange and Return Policy

Last updated: 02-10-2025

At Laura Fashion, we place great importance on customer satisfaction and trust. Therefore, we have established a clear and detailed exchange and return policy, taking into account the unique nature of our evening dresses, which require special handling to maintain their quality and original condition.

7 days for exchange or return from the date of receiving the order

12 hours customer service notification when requesting a return

One-time replacement available only once

First: Time period

Exchange or return is allowed within 7 days of the date of receiving the order.
Customer service must be notified within 12 hours of receiving the order when requesting a return.
If the product is manufactured after the order has been placed, and 12 hours have passed since the order was approved, the customer is not entitled to request a return or cancellation.
Customer service must be notified within 3 days of receiving the order when requesting an exchange.
The exchange is allowed only once, after which the right to return is forfeited.
If the customer wishes to exchange the product, the replacement product must be of the same or higher price as the original order.

Second: Conditions for accepting returns or exchanges

The item must be in its original condition as received by the customer and inside the original packaging.
Attach the invoice with the returned shipment.
Do not remove or cut the tape attached to the item, as this is a prerequisite for accepting a return or exchange.
The piece should be free of any scents such as perfumes or incense.
The item should be free of traces of makeup or cosmetics.
If there are offers or gifts, the free item must be returned with the entire order when requesting a refund or exchange.

The following products are non-returnable or non-exchangeable: Outlet products, Mega Sale, Deal of the Week, and special offers such as National Day offers.

Third: Fees

Fee type	Value	Observation
Return fees	75 riyals	It is transferred to the official store account
Exceptional exchange fees	60 riyals	Applies according to the order status
Cash on delivery fees	15 riyals	A fee will be deducted upon return and will not be refunded upon request for return or exchange.
excess weight	15 riyals	For each additional kilo after the first kilo

Fourth: How to get a refund

Refunds are processed via credit card, bank transfer, or payment systems such as Tabby, Tamara, and Mis Pay.
There is no direct cash refund.
The expected time for refunding the amount is from 7 to 24 days, and may reach up to 30 working days depending on the bank.
In the case of payment upon receipt, the amount is transferred via bank transfer, and the customer is required to provide us with an IBAN certificate.
The customer can choose a shopping voucher of the same value as the returned item after deducting the return fees.
Depending on the bank, it may take between 14 and 30 business days for the refund to appear in your bank account.

International Shipping

Shipping via SMSA

The price is based on weight, starting from 75 riyals, with an additional 45 riyals for each extra kilo.

Shipping via DHL

Available to all countries worldwide, prices start from 249 riyals depending on the country and weight.

Important note: International shipping cannot be returned, and the customer outside the Kingdom bears the full cost of shipping and return according to the country.

Fifth: Manufacturing defects

Returns or exchanges are accepted in case of permanent stains that cannot be removed.
Returns or exchanges are accepted in case of obvious tearing or damage to the fabric.
Defects must be reported within one hour of receiving the order, with clear photos attached.

Not considered manufacturing defects: excess threads that can be cut without damage, slight color variation due to lighting or photography, minor warping of the fabric, shedding of sequins or beads up to 15%, light stains or traces of dust resulting from storage or shipping, or slight variation in the pattern or details of some dresses.

Sixth: Customer responsibility

The customer must follow up on their returned shipment until its status is updated to “Delivered”.
The shipment must be handed in at the shipping company branch and must not leave the branch until the barcode has been scanned by an employee.
If non-returnable products are shipped or the specified period has expired, the customer will bear the return shipping fees.
If more than 24 hours have passed since the policy was issued without the shipment being delivered, the customer may be charged the applicable fees.
Products are stored for only one month, after which they are destroyed without any liability on the part of the store.

Seventh: For customers outside the Kingdom

The customer bears the full cost of shipping and return, depending on the country.
Returns cannot be made for international shipments after shipment has been completed.
Delivery time and costs vary depending on the shipping company, country, and weight.

Eighth: Additional provisions

When ordering more than two pieces, only one piece can be returned at most.
Replacement forfeits the right of return.
The free shipping provided with the original order is deducted in case of return or exchange.
If the customer cancels the order after it has been shipped, the shipping fees and payment card fees will be deducted.
If the customer cancels the order before shipping, only the card fee will be deducted.

Ninth: Store rights

Laura Fashion store reserves the right to accept, refuse, or cancel any order in case of stock shortages.
The store has the right to accept, refuse, or cancel any order in the event of an error in product pricing.
The store has the right to take appropriate action in the event of suspected fraudulent orders.
All website content, including designs, images, texts, logos, and software, is the exclusive property of the store and is subject to copyright.

With this policy, we guarantee you a safe and flexible shopping experience, while maintaining the quality of our products and the trust of our customers.