common questions
Here you will find an answer to all the questions that come to your mind, do not hesitate to contact us if you want to inquire about anything.
How do I order?
To order through the Laura Fashion website, follow the following steps:
Log in using the mobile number, and the site will send a text message with your verification code to enter
Choose the product, select the appropriate size, add the product to the cart, then go to cart.
Enter the address you want to ship to, and then complete the payment process
The order number will appear on the site.
The website will send the order number to your mobile phone via a text message.
How much are the shipping charges?
Shipping fees within the Kingdom of Saudi Arabia are free of riyals via SMSA, and free fastlo shipping fees, and the Gulf countries are calculated via Aramex, the shipping fee is 120 riyals.
How do I determine my size?
The size chart for each product is available in the product description
Can I pay on delivery?
Available now.
What payment methods are available to you?
The following payment methods are available:
Visa - mada - credit card - master card - apple pay
How can I submit an exchange or refund request?
Please contact the exchange and return customer service team to submit an exchange or refund request
WhatsApp: 966 575620089
Direct WhatsApp Link: Direct WhatsApp Link
How can I cancel my order?
Orders can be canceled by contacting customer service on the site via live chat or via the following WhatsApp
575620089 966 Direct WhatsApp link and provide them with your application number and contact information.
The site did not accept my card?
Please try again and if it repeats, please contact our customer service team to serve you better
How can I track the status of my order?
By logging in to the Laura Fashion website and entering your account via the mobile number from which the request was made.
Log in to your profile
Choose the My Orders section
Click on the order details
Click on the trace button
Note: You will be shown the tracking number and company name of your choice upon ordering.
Why was the shipment returned to you?
The shipment has been returned to us due to non-receipt or perhaps its shipping companies could not contact you, you should check with the customer service team.
